Share your concerns and give feedback

We are committed to providing our clients and patients with the best possible care and service. Occasionally somethings might not go quite to plan and we like to hear about this so we can put things right and learn from our mistakes. We follow the NHS code of conduct for dealing with complaints and a copy of our complaints procedure is available on request.

We’re registered and regulated by the Care Quality Commission - they look after all areas of care and the NHS.

How to Raise a Concern

You can raise an informal concern if you aren’t happy about something by providing us with feedback.

Please include your name, address, postcode and preferred contact number

Also provide as much information about your concern as possible to help us look into things quickly.

Please let us know how you would prefer to be contacted. You can contact our team by email or phone to give feedback.


Tell us about great care you received

If you have had good experience and you’d like to share it with us. We share all feedback with our entire team - it helps our staff know their hard work makes a difference.

  1. Call our Team on 0203 627 9042

  2. Complete our electronic survey by Clicking Here

  3. Email

  4. Write us a review on Google - just search MET Medical



What others have to say…

I can only say that we were faced with an emergency and had to repatriate a family member immediately back to the UK. The initial response and subsequent service we got from MET Medical outshone everyone else and if you need help you genuinely don’t need to look any further than these guys. Our family member got fantastic care and they took care of everything so we didn’t need to worry.
— Anon
Outstanding service – we will definitely be using MET Medical again and will be recommending to others. Thank you so much for providing such knowledgeable and friendly staff.
— Anon
Exceptional service – very professional and would have no hesitation recommending.
— Anon


If you still aren’t happy…

If you still aren’t happy and wish to make a formal complaint you can write to us. To request a copy of our our complaints procedure please email

MET Medical Ltd
Unit 4
222 London Road
St Albans

MET Medical Ltd is registered in England and Wales Company No: 08902126 | Regulated by the Care Quality Commission