Ambulance Care Assistant

We are looking for very special people trusted to care and transport patients when they may be feeling vulnerable on their journey to/from hospital. An Ambulance Care Assistant means you will work on the non-emergency side of an ambulance service. You transport patients to and from hospitals, day centres and clinics for routine appointments. The patients are usually older adults or disabled people. However, you work with any type of patient, including those with mental health problems and dementia.

A friendly smile and encouraging approach will make a real difference to the patients that you help, giving them a much-needed boost before or after an appointment. Working as an Ambulance Care Assistant is a highly rewarding role, allowing you to make a difference to the experience of patients living with illness.

We can offer you clinical training to standards that allow you to be competent as a ‘First Person On Scene’, patient transport driver training, and a full uniform. Every day is different as an Ambulance Care Assistant and you could really make a difference to our patients.

Full Training will be provided to the successful candidates.

Job Title:

Ambulance Care Assistant – Full Training Provided


Hertfordshire. (Ambulance Service located in St. Albans, Hertfordshire)


£16,000 – £17,500


Flexible working pattern dependent on rota requirements. Monday to Friday only.
Working days will include bank holidays.
*Opportunity for overtime on request

Job Summary:

The main purpose of this role is to safely transport patients with varying mobilities to and from treatment centres or other venues as directed. This could include manual handling of patients, the care of patients and assisting patients, as well as driving.

Some patients may need to be carried (including stairs), wheeled in a chair or a stretcher and escorted to and from the vehicle. The safe transportation of these patients is paramount to the role. This includes securing patients, wheelchairs, stretchers etc in the vehicles.

You will be required to drive a variety of vehicles, including cars, ambulances and other vehicles. You will need to be kind, caring and conscientious whilst guaranteeing customer satisfaction at all times.

The closing date for the application is Thursday 7th March 2019 at 4.00pm.


  • Convey and care for patients within MET Medical care, undertaking pre-planned activity and Patient Transport journeys booked on the day.

  • This role requires the ability to work with vulnerable, frail people, with the need for medical treatment at hospitals in a caring and compassionate way

  • Use of carry chairs, stair climbers, wheelchairs, stretchers and scoops.

  • Ensure patients have a safe, smooth journey, complying with all relevant traffic legislation and driving with consideration for other road users.

  • Where relevant check that patients have all the necessary requirements for their appointment or discharge, including paperwork and medication if appropriate.

  • When collecting from home, request that the patient’s property is secured on leaving and that the patients have a means of entry back into the property on return.

  • To ensure that the ambulance vehicle and its equipment and consumable stock is in operational readiness at all times and to report any defects immediately to the Fleet Operative.

  • To actively participate in cleaning routines on vehicles, equipment and areas of the ambulance station facilities to ensure effective infection control standards are adhered to.

  • Ensure that all patients are treated with dignity and respect in communications and actions, in particular taking account of cultural differences and disability and in line with the MET Medicals policy.

  • Recording journey information accurately, such as deterioration in the patient’s health, accidents involving the patient or abusive or threatening behaviour on the appropriate documentation..

  • To be accountable for basic vehicle maintenance in accordance with the vehicle check procedure dictated by the vehicle check sheet.

  • Maintain a professional image and attitude in regards to patients,, visitors and co‐workers.

  • Undertake required training to maintain acceptable standards of care.

  • Using service communications equipment, communicate regularly and effectively with the Patient Transport Control Room and MET Medical staff to ensure that work is planned effectively and efficiently.

  • Assist in the delivery of local contract requirements by ensuring patients are moved within agreed timescales and where reasonably practicable.


Essential / Experience:

  • Hold a valid EU Driving License for a minimum of 12 months (No more than 3 endorsement points)

  • At least 2 years experience of driving with a full UK driving license

  • C1 Category Licence

  • Excellent interpersonal skills with ability to communicate effectively at all levels

  • Minimum of GCSE – Maths & English Grade C or above

  • To be flexible, approachable, calm, enthusiastic, honest and have integrity

Knowledge / Skills / Abilities

  • Ability to carry out manual handling including the lifting of patients and equipment.

  • Ability to accurately complete paperwork to exacting standards

  • Able to communicate across wide demographic boundaries in an appropriate manner

  • Displays good interpersonal skills

  • Demonstrate the ability and commitment to providing high quality patient care, appropriate to patient needs

  • Able to operate all appropriate information systems in an efficient and effective manner relevant to this post

  • Respects and applies patient confidentiality at all times

  • Displays good diplomatic skills, is tactful and discreet.

  • Good organisational skills, is able to identify priority pathways and act effectively under pressure

  • Able to produce accurate records in accordance with MET-Medical policy.

  • Is self motivated with ability to work within occupational guidelines

  • Displays excellent attention to detail

  • Maintains a flexible and proactive approach to work

  • Demonstrate a commitment to team working

  • A good standard of physical fitness to facilitate lifting, bending and carrying in the process of transporting patient

The closing date for the application is Thursday 7th March 2019 at 4.00pm.

Disclosure & Barring Service (DBS) Disclosure

Under the conditions of the Rehabilitation of Offenders Act 1974, as amended, employees are not entitled to withhold information about convictions which otherwise might be considered ‘spent’

Employees have an on-going obligation to declare any civil or safeguarding issues and/or investigations against them, together with any criminal cautions or convictions (expired or current subject to the Rehabilitation of Offenders Act) that they receive during the course of their employment with MET Medical.

Equality and Diversity

MET-Medical are committed to providing equal opportunities in employment and to avoiding unlawful discrimination in employment. In endeavouring to become an equal opportunity employer we intend that no job applicant or employee shall receive less favourable treatment because of their gender, marital or civil partnership status, sexual orientation, colour, race, ethnic origin, religion, disability or age; not be disadvantaged by any other conditions or requirements which are irrelevant.

There will be equal opportunities in the recruitment, training and development and promotion of employees. MET-Medical strives to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect is an important aspect of ensuring equal opportunities in employment.

Data Protection Act

All staff must comply with the Data Protection Act and must not disclose personal information regarding patients or other employees to unauthorised personnel. Staff must ensure that patient documents are secure (this includes handwritten or printed job sheets) and are not accessible to other parties

Please complete the online form below. Our HR Team will then email you a copy of the Application Form and Job Description. You will then need to send the application form back to us by 7th March 2019.


Application Form

Name *
Do you have a driving license? *
Do You Have A C1 Licence?