Private Ambulance Service Reviews: Compassion in Every Call

⭐️ What Our Reviews Say About MET Medical: Living Our Values Every Day ⭐️

At MET Medical, our mission is simple: to deliver outstanding care with compassion, professionalism, and dedication—to our patients, to our team, and to the communities we serve.

We’re proud of the trust people place in us—whether they're patients, family members, clients, or staff—and nothing reflects that more clearly than the feedback we receive.

Here’s a snapshot of what people are saying, and how these reviews reflect the heart of who we are.

💙 Compassionate: “They took care of everything”

One of our core values is compassion—treating people with kindness, empathy, and humanity during some of the most challenging moments of their lives.

“We were faced with an emergency and had to repatriate a family member immediately back to the UK. The service we got from MET Medical outshone everyone else. Our family member got fantastic care and they took care of everything so we didn’t need to worry.”

— Feedback from a family member

“Outstanding service – we will definitely be using MET Medical again and recommending to others. Thank you so much for providing such knowledgeable and friendly staff.”

These words echo the experience we strive to create every day: one where patients and families feel safe, supported, and cared for.

🚀 Ambitious: “Always improving, always developing”

We are driven to deliver excellence and to keep getting better. That’s why we embrace feedback—not just praise, but opportunities to improve and grow.

“Great opportunities for student paramedics. You are supported to learn, to grow, and to become more confident. The team really care about your progress.”
— Review from a student paramedic

“Management are approachable and problems are sorted quickly. There’s always a focus on development and learning.”

Whether it’s training new clinicians, improving our fleet, or responding to complex medical situations, our ambition is reflected in every interaction. We don’t settle—we strive.

🤝 Respectful: “Treated like a person, not a number”

At MET Medical, we believe that respect is the foundation of all good care. That means recognising the dignity of every patient, and the value of every team member.

“I felt truly respected as a staff member. There’s a real sense of being looked after, and you’re always heard. That’s rare in healthcare.”
— Review from a frontline clinician

“From the first call to the end of the journey, the team were polite, professional, and reassuring.”

Inclusivity, professionalism, and understanding aren’t just words—they’re reflected in the way we speak, act, and respond, every single day.

🔒 Dedicated: “They go above and beyond”

Commitment is everything in urgent and emergency care. We never cut corners. Our patients and partners know we’ll turn up, step up, and do our absolute best—no matter what.

“We had to get my dad home from hospital quickly. The NHS couldn’t help. MET Medical stepped in and it was clear from the start that they cared. The crew were fantastic.”

“The shifts can be tough, but we support each other. We’re proud of what we do—and that’s because we’re dedicated to doing it right.”
— Review from a current staff member

Dedication means staying the course. Being there, being consistent, and being dependable—whether it’s a last-minute transfer, a long-distance repatriation, or a shift on the 999 rota.

💬 Leave Us a Review

Every review is a reflection of our real-world impact. They show us what we’re doing well—and where we need to do better. That’s how we keep learning, keep listening, and keep leading.

If MET Medical has supported you, your family, or your organisation, please consider leaving a Google review—it helps others find trusted, compassionate care when they need it most.